Amazon explained in a blog post that it recently boosted order capacity by 60% in recent weeks and is adding more. That is still not enough to meet demand from the millions of subscribers to Amazon’s Prime services.
Among the other changes Amazon is implementing in the coming weeks includes giving delivery customers a “virtual place in line” to shop so the company can distribute demand.
Amazon also said that it added pick-up to roughly 70 new Whole Foods locations, bringing its total to more than 150 stores. Around 480 Whole Foods stores are open in the United States. Amazon is also adjusting opening hours at some Whole Foods locations so employees can use the reduced shopping hours to fulfill online orders.
Separately, a Los Angeles-area store built for Amazon’s new grocery concept was converted to a warehouse to process online orders.
Amazon does not break out Whole Foods’ sales, but revenue at physical stores — which also include cashier-less Amazon Go stores, Amazon Bookstores and Amazon Four-Star — fell 3% during Amazon’s most recent quarter compared with a year ago. Amazon blamed an accounting change and a shift in the calendar for the decline.
Correction: An earlier version of this story misidentified the brand of the Los Angeles store that was converted to a warehouse.