LONDON–(BUSINESS WIRE)–Technavio has been monitoring the business process outsourcing market and it is poised to grow by USD 105.49 billion during 2020-2024, progressing at a CAGR of almost 10% during the forecast period. The report offers an up-to-date analysis regarding the current market scenario, latest trends and drivers, and the overall market environment.

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Frequently Asked Questions-

  • At what rate is the market projected to grow during the forecast period 2020-2024?
  • Growing at a CAGR of almost 10%, the market growth will accelerate in the forecast period.
  • What is the key factor driving the market?
  • Rising emphasis on process automation is one of the key factors driving the market growth.
  • Who are the top players in the market?
  • Accenture Plc, Capgemini SE, Deloitte Touche Tohmatsu Ltd., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., KPMG International Cooperative, Tata Consultancy Services Ltd., and Wipro Ltd. are some of the major market participants.
  • Which region is expected to hold the highest market share?
  • What is the major trend for the business process outsourcing market?
  • Increasing adoption of BPO by IT and telecom service providers is a major trend driving the market growth.
  • Based on segmentation by end-user, which segment is expected to witness the fastest growth in the global market?
  • IT and telecommunication is expected to grow at a faster rate.

The market is fragmented, and the degree of fragmentation will accelerate during the forecast period. Accenture Plc, Capgemini SE, Deloitte Touche Tohmatsu Ltd., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., KPMG International Cooperative, Tata Consultancy Services Ltd., and Wipro Ltd. are some of the major market participants. To make the most of the opportunities, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

Rising emphasis on process automation has been instrumental in driving the growth of the market.

Business Process Outsourcing Market 2020-2024: Segmentation

Business Process Outsourcing Market is segmented as below:

  • End-user

    • IT And Telecommunication
    • BFSI
    • Retail
    • Healthcare
    • Others
  • Geographic Landscape

    • APAC
    • Europe
    • MEA
    • North America
    • South America

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Business Process Outsourcing Market 2020-2024: Scope

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources. Our business process outsourcing market report covers the following areas:

  • Business Process Outsourcing Market size
  • Business Process Outsourcing Market trends
  • Business Process Outsourcing Market analysis

This study identifies increasing adoption of BPO by IT and telecom service providers as one of the prime reasons driving the business process outsourcing market growth during the next few years.

Business Process Outsourcing Market 2020-2024: Vendor Analysis

We provide a detailed analysis of vendors operating in the business process outsourcing market, including some of the vendors such as Accenture Plc, Capgemini SE, Deloitte Touche Tohmatsu Ltd., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., KPMG International Cooperative, Tata Consultancy Services Ltd., and Wipro Ltd. Backed with competitive intelligence and benchmarking, our research reports on the business process outsourcing market are designed to provide entry support, customer profile and M&As as well as go-to-market strategy support.

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Business Process Outsourcing Market 2020-2024: Key Highlights

  • CAGR of the market during the forecast period 2020-2024
  • Detailed information on factors that will assist business process outsourcing market growth during the next five years
  • Estimation of the business process outsourcing market size and its contribution to the parent market
  • Predictions on upcoming trends and changes in consumer behavior
  • The growth of the business process outsourcing market
  • Analysis of the market’s competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of business process outsourcing market vendors

Table of Contents:

PART 1: EXECUTIVE SUMMARY

PART 2: SCOPE OF THE REPORT

  • 2.1 Preface
  • 2.2 Preface
  • 2.3 Currency conversion rates for US$

PART 3: MARKET LANDSCAPE

  • Market ecosystem
  • Market characteristics
  • Value chain analysis
  • Market segmentation analysis

PART 4: MARKET SIZING

  • Market definition
  • Market sizing 2019
  • Market Outlook
  • Market size and forecast 2019-2024

PART 5: FIVE FORCES ANALYSIS

  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

PART 6: MARKET SEGMENTATION BY END-USER

  • Market segmentation by end-user
  • Comparison by end-user
  • IT and Telecommunication – Market size and forecast 2019-2024
  • BFSI – Market size and forecast 2019-2024
  • Retail – Market size and forecast 2019-2024
  • Healthcare – Market size and forecast 2019-2024
  • Others – Market size and forecast 2019-2024
  • Market opportunity by end-user

PART 7: CUSTOMER LANDSCAPE

PART 8: GEOGRAPHIC LANDSCAPE

  • Geographic segmentation
  • Geographic comparison
  • North America – Market size and forecast 2019-2024
  • Europe – Market size and forecast 2019-2024
  • APAC – Market size and forecast 2019-2024
  • MEA – Market size and forecast 2019-2024
  • South America – Market size and forecast 2019-2024
  • Key leading countries
  • Market opportunity

PART 9: DECISION FRAMEWORK

PART 10: DRIVERS AND CHALLENGES

  • Market drivers
  • Market challenges

PART 11: MARKET TRENDS

  • Rising emphasis on process automation
  • Increasing number of start-ups partnering with BPOs and increased transparency
  • Rising number of acquisitions and partnerships

PART 12: VENDOR LANDSCAPE

  • Overview
  • Landscape disruption
  • Competitive scenario

PART 13: VENDOR ANALYSIS

  • Vendors covered
  • Vendor classification
  • Market positioning of vendors
  • Accenture Plc
  • Capgemini SE
  • Deloitte Touche Tohmatsu Ltd.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • KPMG International Cooperative
  • Tata Consultancy Services Ltd.
  • Wipro Ltd.

PART 14: APPENDIX

  • Research methodology
  • List of abbreviations
  • Definition of market positioning of vendors

PART 15: EXPLORE TECHNAVIO

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