Although Disney is implementing several measures to reopen safely, the reopening of a dense theme park roughly the size of San Francisco comes with risks, questions and criticisms as cases are spiking in Florida.
Disney World is “the heart of the brand,” according to Trip Miller, a Disney shareholder and managing partner at Gullane Capital Partners.
“When you think about Disney, I think for a lot of people, Disney World immediately comes to mind,” he said.
‘Disney’s most important single asset’
Disney’s media empire is vast. The company has blockbuster film franchises, a popular and growing streaming service, and a robust cable network in ESPN. Still, all those things may not be as vital to the company’s bottom line in the near term as its parks and resorts.
And no Disney park is as essential as Walt Disney World.
“It’s three times the size of Disneyland in terms of revenue,” Michael Nathanson, a media analyst and founding partner at MoffettNathanson, told CNN Business.
Nathanson estimates that Disney World alone generated $11.2 billion, or about 16% of the company’s total revenue in 2019 and added that it’s a massive driver of growth for the company.
“It’s probably their most important single asset,” Nathanson said.
According to Nathanson, while the coronavirus pandemic has hit all parts of Disney’s business, its parks are where Disney has the most agency in terms of reopening.
“You’ve got TV, which is impacted by lack of production, lack of sports, advertising weakness, cord-cutting. That’s not good. You’ve got its film unit, which has great content, but no theatrical openings in the near term. That’s a problem. And then you have parks, which have been hit by Covid-19 and closures,” he said. “So of those three, what you can control is your park business. You’ve got control over the safety issues, the opening. That’s under your control, so you can do what you can there.”
Despite Disney’s many safety protocols and health measures, which include reduced capacity at its parks and requiring all employees and guests to wear masks, one thing Disney cannot control is coronavirus itself.
‘How you plan for something that seemingly changes every day?’
“To me, the risk is not just a potential outbreak at the parks, but it’s the quick evolution of the virus,” Miller said. “Even if Disney has done everything possible to combat a spread of the virus, which it seems it has, how do you plan for something that seemingly changes every day?”
“I think what we can say is that we’ve done everything we can to open up responsibly,” Chapek said. “Taking the guidance of local health officials, state health officials, national health officials, plus our own well qualified doctors on staff to create an environment to create new operating procedures, to create new policies, to do new training, new standards of hygiene.”
But a lot has changed since May.
“From increased cleaning and disinfecting across our parks and resorts, to updated health and safety policies, we have reimagined the Disney experience so we can all enjoy the magic responsibly,” Hymel wrote. “We implemented our health and safety measures after considering the guidance of government and local health authorities.”
‘This is the future of the travel industry at this point’
“This is the future of the travel industry at this point,” Niles said. “It’s just wreckage throughout the entire industry at this stage… So somebody’s got to figure out a way to make this work if this industry is going to survive, and Disney’s got more resources than anyone else. This is an obvious leadership opportunity for Disney.”
But what does the future hold for Disney, and its parks? Niles isn’t sure.
“My best guess at this point is that this is a slow limp forward for Disney,” he said. “Even if they do the best possible job on keeping things safe, people still have to get there, they still have to go on airplanes, and the parks still need international borders to open. So Disney is at the mercy of a lot of other things outside of its control.”