In the latest edition of the Evolving Relationships webinar series two top leaders in title will share their experience in meeting and surpassing consumer expectations. Learn how they pivoted their processes to provide an exceptional closing experience for all consumers.
Join Maureen Pfaff and Paul Hofmann as they discuss:
Providing technical options to meet all expectations
Educating and being responsive to consumers across platforms
Offering remote closings
Training staff on traditional and more modern methods of closings
Staying Operationally efficient
Understanding different expectations from different demographics
And much more…
Don’t miss out, save your spot today!
Thank you to Qualia for sponsoring this complimentary webinar.
Featured Instructors
Moderator
Maureen Pfaff President Olympic Peninsula Title Co.
Maureen is a second-generation title professional. She grew up working at the company, left for college, and after graduating, spent many years working in real estate, finance and commercial lending. She brought this experience back to the title company and took over leading the operation when her parents were ready to retire. Her focus has been on growing Olympic Peninsula Title’s operations by providing her customers with cutting edge tools, first class service and peace of mind.
Maureen has been a director on the board of the Washington Land Title Association since 2014, serving as president in 2016. An active participant in the American Land Title Association since 2012, she served on the Board of Governors as a director from 2017-2021. She earned her Washington Title Professional designation as well as her National Title Professional designation in 2017. She serves on ALTA’s Abstracters and Title Insurance Agent’s Section, Information Security Committee, Digital Closing Executive Committee and has been the TIPAC Trustee for Washington for many years.
Paul Hofmann President AEGIS Title Group
Paul Hofmann is the owner of the AEGIS Land Title Group. He started his career selling title and escrow software in the early 90’s replacing, in some cases, IBM Selectric typewriters. Part of that endeavor was the digitizing of title plants, moving from batch trust accounting to the electronic 3-way reconciliations and the implementation of some of the 1st, albeit back then very rudimentary, title and escrow electronic workflows. Growing up in Kitsap County Washington, if you asked him back in the day, all he wanted to do was get out. In the 90’s all he wanted to do was get out of the title business. Karma is a funning thing because in 2015 he purchased his 1st title company in Kitsap County Washington and since then has grown his company to all 7 counties in the metropolitan area.
Heather Siegel Lender Account Director Qualia
Heather Siegel is an Enterprise Account Director for Qualia Connect for Lenders. She has been with Qualia for nearly 4 years and has worked with hundreds of title companies nationwide to improve their efficiencies and create an impressive closing experience. Prior to Qualia, Heather worked as an account manager at various tech companies. She is a licensed attorney in the state of Texas.
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12 USC Section 2605 or Section 6 is titled Servicing of mortgage loans and administration of escrow accounts. It pertains to qualified written requests, notices of transfer of servicing and the administration of escrow accounts.
An arrangement that involves a person who is in a position to refer business as part of a real estate settlement service and who has an interest in a settlement services provider.
In the arrangement, the person, who has either an affiliate relationship with or a direct or beneficial ownership interest of more than one percent in a settlement services provider, directly or indirectly refers business to that provider or influences a consumer to select that provider.
An arrangement that involves a person who is in a position to refer business as part of a real estate settlement service and who has an interest in a settlement services provider.
In the arrangement, the person, who has either an affiliate relationship with or a direct or beneficial ownership interest of more than one percent in a settlement services provider, directly or indirectly refers business to that provider or influences a consumer to select that provider.
A mortgage disclosure that lists all estimated charges and fees associated with your loan. In addition to fees and charges, it will list your loan amount, mortgage rate, loan term and estimated monthly payment. Your escrows due at closing for insurance and taxes will also be outlined. Mortgage lenders are legally required to provide a GFE within three days of receiving your application.
A mortgage disclosure that lists all estimated charges and fees associated with your loan. In addition to fees and charges, it will list your loan amount, mortgage rate, loan term and estimated monthly payment. Your escrows due at closing for insurance and taxes will also be outlined. Mortgage lenders are legally required to provide a GFE within three days of receiving your application.
Under RESPA Section 2605(e)(1)(B), a qualified written request is a written correspondence that includes: 1) the name and account of the borrower, or has enough information to allow the servicer identify that information; and 2) a statement of the reasons for the belief of the borrower that the account is in error or provides sufficient detail to the servicer regarding other information sought by the borrower.
A QWR cannot be written on a payment coupon or other payment medium supplied by the servicer.
Under RESPA Section 2605(e)(1)(B), a qualified written request is a written correspondence that includes: 1) the name and account of the borrower, or has enough information to allow the servicer identify that information; and 2) a statement of the reasons for the belief of the borrower that the account is in error or provides sufficient detail to the servicer regarding other information sought by the borrower.
A QWR cannot be written on a payment coupon or other payment medium supplied by the servicer.
12 USC Section 2609 or Section 10 is titled Limitation on requirement of advance deposits in escrow accounts. It governs escrow accounts including notifications and statements to borrowers. Section 10 also sets out penalties for those who violate the section.
RESPA Section 3 provides that a thing of value includes any payment, advance, funds, loan, service or other consideration
Regulation X says thing of value includes: monies, things, discounts, salaries, commissions, fees, duplicate payments of a charge, stock, dividends, distributions of partnership profits, franchise royalties, credits representing monies that may be paid at a future date, the opportunity to participate in a money-making program, retained or increased earnings, increased equity in a parent or subsidiary entity, special bank deposits or accounts, special or unusual banking terms, services of all types at special or free rates, sales or rentals at special prices or rates, lease or rental payments based in whole or in part on the amount of business referred, trips and payment of another person’s expenses or reduction in credit against an existing obligation.
A form used by a settlement or closing agent itemizing all charges imposed on a borrower and seller in a real estate transaction. This form represents the closing transaction and provides each party with a complete list of incoming and outgoing funds. RESPA requires the HUD-1 to be used as the standard real estate settlement form in all transactions in the U.S. involving federally related mortgage loans.
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