Fake negative comments – Bluewire Media

Posted by
Adam Franklin

A fake detrimental comment could happen on your Google evaluations, on your Fb web page or even your LinkedIn profile — and it is rather a scary prospect due to the fact it could affect your organization!

I’ve spoken at a number of conferences recently and it is attendees’ most typical anxiety!

Check out this small online video to study what to do with fake destructive reviews (as well as actual adverse critiques).

Look at the 08:18 minute teaching below
or on
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Firstly permit me get started by stating that a serious/legit negative assessment isn’t a undesirable thing (…even although it may truly feel that way!)

Offered you have tons of good testimonials, reasonable men and women reading through the evaluations know that you can not be all factors to all men and women.

In truth experiments demonstrate that a few negative opinions are truly superior for organization.

In the online video I share how I’m not anxious by my book’s 1 star overview on Amazon:

The book’s articles is superior, nonetheless the file structure is not compatible with my Kindle (I bought only two many years back). Amazon Kindle, you genuinely screw up people!

Now, secondly, let’s seem at how to answer to a pretend unfavorable reviews.

If you suspect the reviewer is not a true client (aka a pretend reviewer), check out this format:

“Hi _______, I can not appear to be to locate any document of you in our buyer databases. Can you be sure to call me on email or telephone variety with the particulars you utilized to buy/indication up? Then I can come across you in my method and I can resolve this challenge for you.”

This structure works out if they are a legit shopper or not, and also helps make it apparent to other people today that this unfavorable reviewer may possibly be a phony.

I hope that’s been practical.

If you’d like a framework for replying to 6 unique sorts of feedback, you should download the cost-free Negative Comments Reaction Template

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