The four-item limit that discount retailer Aldi is introducing “is still significantly more than most customers would buy in a normal shopping trip,” UK CEO Giles Hurley said in a letter to customers. “If we shop as we normally do, our stores will quickly return to normal,” he added.
Coupe echoed that sentiment, saying that Sainsbury’s has “enough food for everyone” provided people buy only what they need.
Sainsbury’s will close its cafes and meat, fish and pizza counters in order to free up warehouse and truck capacity for products that customers really need, he added. For the first hour of business on Thursday, shops will be open exclusively to elderly and vulnerable customers, who will also be given priority access to online delivery slots starting next week.
A spokesperson for Tesco said that stock levels are “good” and stores are being replenished daily. “We would ask our customers to please shop as they normally would, to help maintain good availability for everyone.”
German retail cooperative REWE Group, which owns supermarkets under the REWE, Penny and nahkauf brands, said it is up to individual store managers to decide whether to place limits on the sale of goods. A spokesperson for the company said there is a high demand for long-life foods, canned goods and drugstore items.
The measures are being put in place as the number of people who have died from the coronavirus globally exceeds 8,000. The number of infections has soared past 200,000, according to a tally by Johns Hopkins University.
It’s not just in physical stores that customer purchases are being restricted. UK online retailer Ocado is placing its shoppers in virtual queues, with wait times of more than two hours in some cases, to manage a surge in web traffic. The company has switched off its app, which was unable to cope with the increase in demand, and has advised customers to book delivery slots weeks in advance.
“To help with fair distribution, we’ve temporarily limited some products to one or two items per order,” it said in a note to customers.
Waitrose told online shoppers that it is “reluctantly” introducing temporary limits on some of its website’s most popular items to ensure that products are “shared fairly.” The British retailer’s website was down Wednesday afternoon due to a high volume of visitors.
Carrefour, which has over 5,200 grocery stores across France, said it will be launching a telephone ordering service with home delivery in Paris for people unable to travel and with no Internet access. It plans to roll this out to other urban areas. Very high demand online means delivery lead times may be longer than normal, CEO Alexandre Bompard said in a letter to customers. “If possible, we would also ask that you only purchase enough to cover your everyday needs from our website,” he said.
Rationing in US, Australia
Boots, the UK’s largest pharmacy chain, is limiting purchases of hand sanitizer to two per customer, saying that demand for the product was up 650% last week over the same period in 2019. “There is stock available,” chief operating officer Tracey Clements told CNN Business. “Customers may find we have it for part of the day but not the whole of the day.”
Some retailers are hiring more people to cope with the sudden spike in stockpiling.
— Ben Westcott, Hilary Whiteman, Mick Krever and Nathaniel Meyersohn contributed reporting.