Drive-thrus will be modified to become more efficient, Grismer said. Additional changes include modifications to the company’s delivery channels and a new “entryway hand-off solution.” Starbucks is also looking into adding curbside service at stores where parking is available, Grismer said.
Starbucks anticipates the financial destruction from Covid-19 will be significantly higher in the current quarter than it was in the previous one. He forecast the financial downturn from coronavirus will extend into the fall.
“We do expect the impacts to persist for a longer period of time as we move through the monitor-and-adapt phase,” Grismer said.