Ticketing Systems and Why You Need One
Most businesses that start out often rely on emails to provide for their customer support needs. But as they expand, many operations go beyond the scope of emails. Business processes become more complex and hard to manage through an email system. Consequently, it is around this time that it becomes crucial to invest in modern ticketing software for better operational efficiency.
Why Should You Get a Ticketing System?
Easy Tracking
Instead of dealing with a string of emails and causing chaos for your support team, who are likely to lose track of each query coming their way, it would be best to invest in a ticketing system as they have an efficient queue that helps to properly manage incoming tickets and distribute the workload through more effective means.
Automating Repetitive Tasks
Another impressive feature you can get from ticketing systems is that they can automate various features. Therefore, it can reduce the mundane, repetitive processes that would usually hog all of the time for your support team. Plus, a ticketing system has several recurring actions – such as filling in the details of the ticket, changing status, and assigning the tickets automatically. Having a ticketing system can help you design an ideal workflow with a ranking system for a proper hands-free ticket management approach.
Improving Access Efficiency
Ticketing software can allow agents to work more efficiently as they are not going to go back and forth between the inboxes and trying to come up with the next step. Hence, this means that they will be able to work at their peak potential while ensuring that more queries are resolved within a shorter time span.
To understand how ticketing systems can be further aided, consider reaching out to the professionals at FEVO – a reputable social commerce company known for allowing the use of its platforms inventory management software to retail, hospitality, and ticketing vendors.
The company was founded in 2016 and headquartered in New York City. And since the beginning, FEVO has focused on improving their checkout processes’ flexibility and enabling their customers with shareable online shopping carts. Additionally, their operations allow their customers to access a large range of social features offered during the checkout process.
Furthermore, the company has integrated its platform with Ticketmaster’s e-commerce platform in order to make the group booking experience far more seamless as compared to other options. They also have a number of notable investors, such as Lore Software, Sports Loft, Sapphire Ventures, Eldridge Industries, etc.
FEVO has more than 80% of the market share in the major and minor American sports leagues and the NCAA. Plus, it works for many major American music festivals as well, – having more than 700 clients in the entertainment and sports sector. In 2018, FEVO announced its Series B funding round that was supported by Eldridge Industries with Contour Venture Partners, and the valuation for round one was undisclosed. They also have partnerships with hundreds of clients, including venues, hospital companies, and many more that continue to grow over time.